Terms and Conditions

At Zoomies Creative, I aim to deliver high-quality design work and great customer service. Please read the terms below before placing an order.

• All design work must be confirmed in writing.
• Full payment (or an agreed deposit) is required before any work begins.
• For personalised or custom designs, proofs or drafts will be sent for approval please check all details carefully. Once approved, changes may incur extra cost.
• Prices are listed in GBP (£) and payment methods will be confirmed when you order.

• Turnaround times vary depending on project size and type. I’ll confirm an estimated completion or delivery date when you place your order.
• Digital files will be sent via email or download link.
• Physical items can be shipped across the UK using Royal Mail.

• Custom or personalised items are non-refundable once design work or production has started, unless faulty or not as described (Consumer Rights Act 2015).
• If your order arrives damaged or there’s an error, please contact me within 7 days of receiving it, with photos and your order number.

Non-Personalised Items

• Non-custom products may be returned within 14 days of delivery if unused and in their original packaging.
• Return postage costs are the buyer’s responsibility unless the item is faulty.
• Refunds will be issued once the item is received and inspected.

• All original artwork remains my property until full payment is made.
• Once paid in full, you may use the design for your intended personal or business use. (Business use only if pre agreed via email)
• I reserve the right to display completed designs in my portfolio or marketing unless you request otherwise in writing.

• I am not responsible for delays caused by third-party couriers, or technical issues beyond my control.
• Please double-check spelling, colours, and details before approving your final proof.